Frequently asked questions
Can I cancel my order after I've made a purchase?
Yes, you can!
- We allow cancellations and order changes within 24 hours of placing your order.
- If you request cancellation within this time frame, we will issue a full refund to your original payment method.
After 24 hours, cancellations or changes are not possible as we process and ship most orders within that period. Refunds for cancellations will be processed within 72 hours.
How do I return or exchange an item?
At Printyboo™, we stand by our products with a 14-day return policy starting from the day your package is delivered.
- Returns: Items must be undamaged and in their original condition. We will accept returns up to 30 days to ensure your satisfaction.
- Exchanges: If you'd like to exchange your item, please reach out to our support team.
For returns or exchanges, contact us at contact@printyboo.com, and we’ll respond within 24 hours to guide you through the process.
What types of payment do you accept?
We accept a variety of standard payment methods, including:
- Visa
- Mastercard
- American Express
and more!
What are your shipping options?
Currently, we offer one standard shipping option to simplify the process.
For more details, including shipping times for your region, please visit our shipping page.
Where do you ship from?
We ship from fulfillment centers strategically located in:
- The United States
- Eastern Asia
- Western Europe
If the item is out of stock at your nearest fulfillment center, it will be sent directly from our production lines while maintaining the stated delivery times.
Our expert packaging team ensures that your order arrives in pristine condition, no matter how far it travels.
What if the item I ordered arrives broken or damaged?
We take great care to ensure our products arrive in perfect condition. However, if your item is damaged or faulty:
- Please contact us within 14 days of receiving the item.
- We’ll work with you to either replace the item or provide a refund.
Reach out to us at contact@printyboo.com, and we’ll resolve the issue promptly.
How long does shipping take?
Shipping times vary by region:
- United States, Canada, Australia, and New Zealand: 5-10 business days
- Other regions: 5-15 business days
Please check our shipping policy for more info.
Do you offer gift wrapping or personalization?
Currently, we do not offer gift wrapping or personalized messages. However, our products make excellent gifts as they come in sleek, ready-to-gift packaging.
What if I entered the wrong shipping address?
If you realize you've made an error in your shipping address:
- Contact us immediately at contact@printyboo.com.
- If the order has not yet been processed, we’ll update the address for you.
Unfortunately, we cannot change the address once the order has been shipped.
Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking number. You can track your order here. If you haven’t received your tracking details within 5 business days, contact us at contact@printyboo.com.
What makes Printyboo™ products unique?
Our products are designed with a focus on innovation, quality, and convenience. From portable printing solutions to thoughtfully curated collections, we aim to enhance your daily life while meeting high standards of performance and durability.
If you have any other questions, feel free to reach out to our friendly support team at contact@printyboo.com. We’re here to help!